Maria Brito Noguera
About Maria Brito Noguera
Maria Brito Noguera is a Client Success Specialist at Credit Key, where she resolves customer inquiries and collaborates with engineering teams. She has a background in insurance and education, having previously worked as a Lead Insurance Agent and currently teaching English.
Work at Credit Key
Maria Brito Noguera has been employed at Credit Key as a Client Success Specialist since 2021. In this role, she specializes in resolving escalated customer inquiries related to loans, payments, and technical issues. Maria collaborates with the Engineering and Development teams to analyze and report product issues. She also contributes to identifying trends and areas for improvement, which includes agent coaching and quality monitoring. Additionally, she monitors and processes compliance-related escalations, such as Know Your Customer (KYC) and collections.
Previous Experience at Florida Insurance
Before joining Credit Key, Maria worked at Florida Insurance, representing Florida Blue (Blue Cross/Blue Shield) as a Lead Insurance Agent from 2016 to 2020. During her four years in this role, she was based in Kissimmee, Florida. Her responsibilities included assisting clients with their insurance needs and providing support in navigating insurance options.
Education and Expertise
Maria Brito Noguera holds a Bachelor of Science degree in Education from the University of Central Florida, where she studied from 2015 to 2018. Prior to this, she earned an Associate of Arts degree from Valencia College, completing her studies there from 2013 to 2015. Her educational background supports her expertise in client relations and communication.
Current Role as English Language Instructor
In addition to her role at Credit Key, Maria has been working as an English Language Instructor at Harvest English Institute since 2019. Based in Orlando, Florida, she has been involved in teaching English language skills for five years, contributing to the educational development of her students.