Nick Niles
About Nick Niles
Nick Niles serves as the Client Experience Team Lead at Credit Key, where he leverages his expertise in SaaS and CRM tools to enhance client interactions. With a background in customer service and public speaking, he effectively leads his team in a tech-driven environment.
Current Role at Credit Key
Nick Niles serves as the Client Experience Team Lead at Credit Key, a position he has held since 2024. In this role, he focuses on enhancing client interactions and ensuring a positive experience for customers. His previous experience at Credit Key includes serving as the Customer Experience Manager and Customer Activation Specialist, where he developed skills in customer relationship management and service delivery.
Experience in SaaS and Client Management
Nick Niles has a solid background in Software as a Service (SaaS), which is essential for understanding the dynamics of client experiences in technology-driven environments. He has utilized various outreach tools, including Outreach.IO and DiscoverOrg, to enhance sales development and prospecting efforts. His proficiency with CRM tools such as Salesforce and Hubspot further supports his capabilities in managing customer relationships effectively.
Education and Training
Nick Niles completed his high school education at Kearsley High School, earning a High School Diploma from 2013 to 2017. He furthered his education at Mott Community College, where he studied General Studies and obtained an Associate's Degree while pursuing a Bachelor's degree. His educational background provides a foundation for his professional skills in client experience and management.
Skills in Customer Service and Communication
Nick Niles possesses strong skills in managing customer service through platforms such as Zendesk and Simpletexting.io. His experience includes handling inbound chat and phone support, which is crucial for effective client communication. Additionally, he has public speaking skills that contribute to his leadership and communication abilities within the client experience team.
Previous Roles and Experience
Before his current position, Nick Niles worked at Credit Key in various capacities, including Customer Experience Manager and Customer Activation Specialist. He also served as a Customer Success Manager at Sesame Solar from 2023 to 2024. These roles have equipped him with valuable insights into customer needs and expectations, enhancing his effectiveness in client experience management.