Alicia Fernandez Campfield, MBA,Msit,Bsme,Lssbb
About Alicia Fernandez Campfield, MBA,Msit,Bsme,Lssbb
Alicia Fernandez Campfield is a seasoned executive with extensive experience in operations, customer experience, and business transformation. She has held various leadership roles at Xerox and Verra Mobility, and currently serves as Senior Vice President at a bank, leveraging her strong educational background in business and engineering.
Current Role at Bank
Alicia Fernandez Campfield serves as the Senior Vice President of Operations, Customer Experience, and Customer Service at a bank since 2019. In this capacity, she focuses on enhancing customer satisfaction and operational efficiency. Her role involves overseeing various aspects of customer service and ensuring that the bank meets its operational goals.
Previous Experience at Xerox
Alicia has held multiple leadership positions at Xerox, including Vice President roles in various departments. She served as Vice President of Lean Six Sigma Deployment from 2003 to 2006, Vice President of Supply Chain and Business Transformation from 2007 to 2008, and Vice President of Managed Print Services in different capacities from 2011 to 2013. Her tenure at Xerox spanned nearly a decade, during which she contributed to operational improvements and service delivery.
Leadership at Verra Mobility
Alicia has been with Verra Mobility since 2013, initially as Vice President of Operations and later as Vice President of Business Transformation since 2015. Her leadership at Verra Mobility focuses on driving operational excellence and business transformation initiatives, contributing to the company's growth and efficiency.
Educational Background and Certifications
Alicia holds multiple degrees, including a Master of Business Administration (MBA) from Marquette University and a Bachelor of Science in Mechanical Engineering from Texas A&M University. She also completed a Master of Science in Information Technology at Rochester Institute of Technology. Additionally, she studied at Harvard Business School Online, earning a certificate in Negotiation Mastery, and completed the Mastering Management Program at The Tuck School of Business at Dartmouth.
Professional Skills and Expertise
Alicia is skilled in IT service management and agile methodologies, being ITIL and SCRUM trained. She has a strong foundation in leading cross-functional teams and managing financial activities. Her expertise includes delivering exceptional customer service and improving team performance through strategic supervision.