Brittany Brown
About Brittany Brown
Brittany Brown is a Quality Supervisor at Credit One Bank, where she has worked since 2020. She has extensive experience in quality assurance and team management, having held various roles within the company and in previous positions.
Work at Credit One Bank
Brittany Brown has been employed at Credit One Bank since 2016, holding various positions over the years. She currently serves as a Quality Supervisor, a role she has held since 2020. In this position, she analyzes quality error trends and produces quality tips for Operations teams. Prior to this, she worked as a Fraud Investigator for one year and progressed to roles such as Quality Team Lead and Sr. Quality Team Lead. Throughout her tenure, she has managed a team of up to 25 Quality Analysts and has hosted calibration sessions to ensure monitoring alignment across departments.
Education and Expertise
Brittany Brown's professional background includes extensive experience in quality assurance and technical support. She has developed expertise in data analysis, which she utilizes to assess Quality Analysts and ensure compliance with company procedures. Her coaching and development skills focus on fostering personal and professional growth among agents. This combination of skills has positioned her as a knowledgeable leader within her field.
Background
Before her current role at Credit One Bank, Brittany Brown worked at Medtronic as a Technical Support Specialist from 2013 to 2015. She also gained experience at Arvato North America, where she served as a Quality Assurance Specialist and a Customer Service Representative. Her diverse background in customer service and technical support has contributed to her capabilities in quality management and team leadership.
Achievements
During her career at Credit One Bank, Brittany Brown has made significant contributions to quality assurance processes. She has been responsible for conducting data analysis to determine monitoring needs and has played a key role in managing quality teams across various departments, including Fraud and Customer Service. Her efforts in hosting calibration sessions have helped maintain alignment in quality monitoring standards.