Gary Chan
About Gary Chan
Gary Chan is a Manager of Card Member Value at Credit One Bank, where he has worked since 2021. He has extensive experience in the hospitality industry, having held various roles at Millennium and Copthorne Hotels and Millennium Hotels and Resorts from 2009 to 2020.
Current Role at Credit One Bank
Gary Chan serves as the Manager of Card Member Value at Credit One Bank, a position he has held since 2021. In this role, he focuses on enhancing the value proposition for card members, contributing to customer satisfaction and retention strategies. His work is based in Las Vegas, Nevada, where he applies his extensive background in marketing and customer service to drive initiatives that benefit cardholders.
Previous Experience in Hospitality Management
Gary Chan has a solid foundation in hospitality management, having worked at Millennium and Copthorne Hotels. His roles included Management Trainee in Greater China, where he spent eight months in Beijing, and a Revenue Management Intern for two months in 2009. He also held positions as F&B Management Trainee for three months and later as Corporate Marketing Coordinator from 2010 to 2013, where he developed skills in marketing and operational management.
Marketing Management at Millennium Hotels and Resorts
At Millennium Hotels and Resorts, Gary Chan progressed through various marketing roles. He served as Assistant Marketing Manager for North America from 2013 to 2016, followed by a position as Regional Marketing Manager for North America from 2016 to 2020. In these roles, he was responsible for developing and implementing marketing strategies that enhanced brand visibility and customer engagement across the region.
Educational Background in Hospitality Administration
Gary Chan earned a Bachelor of Science degree in Hospitality Administration from Boston University. His studies spanned from 2005 to 2009, providing him with a comprehensive understanding of hospitality management principles and practices. This educational background laid the groundwork for his subsequent career in both hospitality and financial services.