Grachelle Brooks
About Grachelle Brooks
Grachelle Brooks is a Customer Service Operations Manager at Credit One Bank, where she has worked since 2019. With extensive experience in the banking sector, she has held various positions at Bank of America and specializes in process improvement and risk management.
Work at Credit One Bank
Grachelle Brooks has served as the Customer Service Operations Manager at Credit One Bank since 2019. In this role, she manages operations teams comprising over 45 employees and oversees an annual operating budget exceeding $3 million. Her responsibilities include enhancing customer satisfaction and ensuring efficient service delivery. Brooks applies her extensive experience in customer service and operations management to drive improvements within the organization.
Previous Experience at Bank of America
Prior to her current position, Grachelle Brooks accumulated significant experience at Bank of America, where she held various roles from 1993 to 2014. She began her career as a Teller and progressed to positions such as Customer Service Manager, Branch Operations Officer, and Assistant Vice President - Operations Manager. Her final role at Bank of America was Vice President/Sr. Ops Manager, where she was responsible for operations and risk management in the Las Vegas region.
Experience at GardaWorld Cash Services
From 2014 to 2019, Grachelle Brooks worked at GardaWorld Cash Services as the Cash Vault Services Site Owner. In this capacity, she managed cash vault operations and ensured compliance with security protocols. Her experience at GardaWorld further enhanced her operational management skills and her understanding of cash handling processes.
Education and Expertise
Grachelle Brooks studied Education/Teaching of Individuals in Elementary Special Education Programs at both the College of Southern Nevada and the University of Nevada-Las Vegas, achieving an Associate of Arts (A.A.) degree. Her educational background complements her professional experience, particularly in team building and process improvement. She specializes in risk management, cost reduction, and enhancing customer satisfaction through effective operational strategies.
Process Improvement Initiatives
Grachelle Brooks has implemented Kaizen and Lean concepts throughout her career to improve operational efficiency and employee engagement. These methodologies focus on continuous improvement and have been integral to her approach in managing teams and processes. Her commitment to fostering a culture of improvement contributes to enhanced customer and client satisfaction.