James Dunlap
About James Dunlap
James Dunlap is a Customer Service Manager with extensive experience in compliance and customer operations. He has worked in various roles in the financial services sector, including positions at National Debt Relief, Credit Acceptance, and Credit One Bank.
Work at Credit One Bank
James Dunlap has served as a Customer Service Manager at Credit One Bank since 2020. In this role, he is responsible for overseeing customer service operations and ensuring compliance with audit and Office of the Comptroller of the Currency (OCC) regulations. His position requires a focus on maintaining high standards of customer service while managing internal Credit Protection products and customer correspondence.
Previous Experience at National Debt Relief, LLC
Prior to his current role, James Dunlap worked at National Debt Relief, LLC as a Client Success Manager from 2018 to 2020. During his two years in this position, he was based in Henderson, Nevada, where he focused on enhancing client satisfaction and managing compliance with various debt management programs.
Background in Customer Service Management
James Dunlap has extensive experience in customer service management, having held several key positions in the industry. He worked as a Department Manager at Credit Acceptance from 2011 to 2016, where he managed customer service operations. He also served as a Contact Center Manager at Sundance Helicopters Inc for one year, from 2016 to 2017, in the Las Vegas area.
Education and Expertise
James Dunlap studied at Pima Community College, where he earned an Associate's Degree in General Studies from 1997 to 2000. His educational background complements his extensive experience in managing compliance with the Servicemembers Civil Relief Act (SCRA) and Debt Management Programs (DMP), enhancing his expertise in customer service operations.
Management of Back-Office Processes
In his various roles, James Dunlap has developed a strong background in managing back-office processes related to customer service operations. His experience includes overseeing customer correspondence and ensuring compliance with regulatory standards, which are critical components of effective customer service management.