Jamie Winnett
About Jamie Winnett
Jamie Winnett serves as the AVP Voice of Customer and Marketing Customer Engagement at Credit One Bank, where he has worked since 2020. With a background in customer experience engineering at HSBC, he focuses on utilizing market trends and stakeholder inputs to enhance customer engagement strategies.
Work at Credit One Bank
Jamie Winnett currently serves as the AVP Voice of Customer in Marketing Customer Engagement at Credit One Bank. In this role, she focuses on enhancing customer engagement strategies by utilizing external market trends. Since joining the bank in 2020, she has implemented a Voice of the Customer program that integrates data from multiple sources to improve the overall customer experience.
Previous Experience at HSBC
Prior to her role at Credit One Bank, Jamie Winnett worked at HSBC for 14 years, from 2006 to 2020. She held the position of Senior Manager Customer Experience Engineering, where she was responsible for driving strategic improvements in customer engagement. Earlier in her career at HSBC, from 2002 to 2006, she worked as a Senior Business Consulting Analyst, contributing to various customer experience initiatives.
Education and Expertise
Jamie Winnett earned her Bachelor of Science degree in Industrial Engineering and Operations Research from the University of California, Berkeley, completing her studies from 1995 to 1999. Her educational background provides her with a solid foundation in analyzing and improving operational processes, which she applies in her current and previous roles.
Background
Jamie Winnett has a significant background in customer experience and engagement, with extensive experience in the financial services sector. Her career spans over two decades, primarily focused on leveraging stakeholder inputs to refine customer experience initiatives. She has worked in the Las Vegas, Nevada area for the majority of her professional career.