Joseph Peacock
About Joseph Peacock
Joseph Peacock is a Customer Service Reporting & Analytics Manager at Credit One Bank, with a diverse background in customer service, legal support, and education. He has held various roles in organizations such as the Phoenix Zoo, SLS Las Vegas, and the California Science Center, and he holds a Juris Doctor from the University of Nevada-Las Vegas.
Current Role at Credit One Bank
Joseph Peacock serves as the Customer Service Reporting & Analytics Manager at Credit One Bank. He has held this position since 2018, contributing to the bank's customer service strategies and analytics initiatives. His role involves analyzing customer service data to improve service delivery and enhance customer satisfaction. Peacock's experience in data analysis and reporting is integral to the bank's operational success.
Previous Experience in Legal and Compliance
Peacock has a background in legal and compliance roles. He worked as Associate General Counsel at SLS Las Vegas from 2015 to 2017, where he managed legal affairs and compliance issues. Prior to that, he served as a Legal Clerk at Resnick & Louis, P.C. for five months in 2014 and again at SLS Las Vegas from 2014 to 2015. His legal experience supports his analytical skills in customer service.
Educational Background in Law and Sciences
Joseph Peacock earned his Juris Doctor from the University of Nevada-Las Vegas, William S. Boyd School of Law, from 2012 to 2015. He also holds a Bachelor of Science degree in Biological Sciences (Microbiology), graduating summa cum laude from the same university between 2008 and 2012. His educational background combines legal expertise with a strong foundation in the sciences.
Experience in Education and Public Programs
Peacock has extensive experience in educational roles, particularly in science communication. He worked at the California Science Center in various capacities, including Manager of Public Programs and Public Programs Coordinator from 1998 to 2001. Additionally, he served as an Instructor and Senior Instructor at the Phoenix Zoo from 1995 to 1996. His work focused on engaging the public in life sciences and animal encounters.
Background in Bioinformatics
In 2012, Joseph Peacock worked as a Bioinformaticist at the Desert Research Institute for one month. This role involved applying computational techniques to analyze biological data, showcasing his diverse skill set that bridges science and analytics. His experience in bioinformatics complements his analytical capabilities in his current position.