Laurie James
About Laurie James
Laurie James serves as the Vice President of Customer Service at Credit One Bank, a position she has held since 2013. She possesses extensive experience in transaction processing, customer service, and credit operations, with a notable background at Citi in various managerial roles.
Work at Credit One Bank
Laurie James has served as Vice President of Customer Service at Credit One Bank since 2013. In this role, she oversees customer service operations, focusing on enhancing customer satisfaction and operational efficiency. Her tenure at Credit One Bank spans over 11 years, during which she has contributed to the development of customer service strategies that align with the bank's objectives.
Background
Laurie James has a substantial background in the financial services industry, primarily with Citi, where she held various managerial roles. She worked as an Operations Manager from 1999 to 2005 and then as a Group Manager from 2005 to 2013, both in the Las Vegas, Nevada area. Her experience at Citi provided her with a strong foundation in transaction processing and credit operations.
Education and Expertise
Laurie James studied Business Administration and Management at the College of Southern Nevada, where she earned an Associate's degree from 1982 to 1986. She continued her education at the University of Nevada-Las Vegas, completing three years towards a Bachelor of Business Administration (BBA) from 1986 to 1988. Her educational background supports her expertise in compliance, risk, and control within the financial industry.
Achievements
Laurie James is recognized for her ability to build cohesive teams that align with business goals while addressing customer needs. She demonstrates strong leadership in strategic planning and integrates continuous improvements into business operations. Her skills in vendor relationship management and creative problem-solving contribute to her effectiveness in the financial sector.