Lina Gutierrez
About Lina Gutierrez
Lina Gutierrez serves as the Senior Quality Lead at Credit One Bank, where she has worked since 2017. She oversees Back Office Quality and specialized programs in Retention and TSU, having progressed from a Subject Matter Expert to a leadership role in Quality.
Work at Credit One Bank
Lina Gutierrez has been employed at Credit One Bank since 2016. She initially served as a Customer Service Supervisor for eight years before transitioning to her current role as Sr. Quality Lead in 2017. In her capacity as Sr. Quality Lead, she oversees Back Office Quality and specialized programs in Retention and TSU. Her responsibilities include ensuring quality standards are met and implementing improvements in processes.
Career Progression
Lina Gutierrez has demonstrated significant career progression at Credit One Bank. She began her tenure as a Subject Matter Expert in Back Office, where she developed expertise in various processes. Her knowledge and skills facilitated her advancement to a leadership position in Quality, where she now plays a crucial role in overseeing quality assurance initiatives.
Quality Team Contributions
As a member of the Quality team at Credit One Bank, Lina Gutierrez focuses on process understanding and improvement. Her work involves analyzing current processes to identify areas for enhancement, ensuring that the bank's quality standards are upheld. Her role is essential in maintaining the integrity of customer service and operational efficiency.
Expertise in Retention and TSU Programs
In her role as Sr. Quality Lead, Lina Gutierrez is responsible for specialized programs in Retention and TSU. These programs are critical for maintaining customer satisfaction and loyalty. Her oversight ensures that the bank effectively addresses customer needs and improves service delivery.