Matthew Janssen
About Matthew Janssen
Matthew Janssen serves as the Planning & Adherence Manager at Credit One Bank, where he has worked since 2019. He previously held positions as a Workforce Management Analyst at TELUS International and as a WFM Analyst II at Credit One Bank.
Current Role as Planning & Adherence Manager
Matthew Janssen serves as the Planning & Adherence Manager at Credit One Bank. He has held this position since 2019, contributing to the company's operational efficiency and workforce management strategies. His role involves overseeing planning processes and ensuring adherence to established protocols within the organization.
Previous Experience at Credit One Bank
Before his current role, Matthew worked at Credit One Bank as a WFM Analyst II from 2018 to 2019. During his eight-month tenure, he was involved in workforce management activities, focusing on optimizing staffing and scheduling to meet business needs in the Las Vegas, Nevada area.
Work History at TELUS International
Matthew Janssen worked at TELUS International as a Workforce Management Specialist from 2015 to 2018. Over the course of three years, he gained experience in workforce analytics and resource planning, which contributed to his expertise in managing workforce dynamics.
Education Background
Matthew studied at Penn Foster, where he pursued coursework that equipped him with relevant skills for his career in workforce management. His education has supported his professional development in planning and adherence roles.