Michelle Kelly Lopez
About Michelle Kelly Lopez
Michelle Kelly Lopez serves as the Assistant Vice President of Presidential Customer Operations at Credit One Bank, where she has worked since 2021. With a background in business analysis and system development, she previously held various roles at NV Energy, contributing to her expertise in data analytics and project management.
Work at Credit One Bank
Michelle Kelly Lopez serves as the Assistant Vice President of Presidential Customer Operations at Credit One Bank. She has held this position since 2021, contributing to the bank's customer service strategies and operational efficiency. Prior to her current role, she worked as a Senior Business Analyst at Credit One Bank from 2020 to 2021. Additionally, she briefly served as the Assistant Vice President of Telephone Services in 2021. Her tenure at Credit One Bank reflects a commitment to enhancing customer experiences and streamlining operations.
Experience at NV Energy
Michelle Kelly Lopez has extensive experience at NV Energy, where she held various positions over a span of more than a decade. She worked as a Business Analyst II from 1998 to 2008, followed by roles as a Business System Analyst III and a Process Improvement Consultant. From 2015 to 2017, she served as a Contact Center Supervisor, and from 2010 to 2015, she was involved in Advanced Meter Data Management. Her roles at NV Energy focused on system analysis, process improvement, and customer service management.
Education and Expertise
Michelle Kelly Lopez completed her education at Eldorado High School, graduating in 1993. She possesses expertise in end-to-end system business process development and functional development. Her skills include data analytics and customer information systems, which support her roles in both Credit One Bank and NV Energy. She also has experience in project management, collaborating with various internal and external organizations to achieve operational goals.
Background in Business Analysis
Michelle Kelly Lopez has a strong background in business analysis, particularly within the energy sector. Her career at NV Energy spanned over 12 years, where she developed her analytical skills and gained insights into customer service operations. This experience has been instrumental in her transition to roles in banking, where she applies her analytical and operational knowledge to enhance customer service at Credit One Bank.