Natalie Sylvester
About Natalie Sylvester
Natalie Sylvester is a Talent Manager at Credit One Bank, where she has worked since 2021. She has a diverse background in training and operations, with previous roles at various companies including Wyndham Vacation Ownership and Hilton Grand Vacations.
Current Role as Talent Manager
Natalie Sylvester currently serves as a Talent Manager at Credit One Bank, a position she has held since 2021. In this role, she is responsible for overseeing talent acquisition and development strategies. Her focus includes enhancing employee engagement and ensuring that the organization attracts and retains top talent. Her experience in training and operations quality contributes to her effectiveness in this position.
Previous Experience at Credit One Bank
Prior to her current role, Natalie worked at Credit One Bank as the Senior Training Lead for Operations Quality and Training from 2019 to 2021. During her tenure, she was involved in developing training programs aimed at improving operational efficiency and employee performance. This experience provided her with a strong foundation in training methodologies and quality assurance.
Experience at Wyndham Vacation Ownership
Natalie Sylvester has extensive experience with Wyndham Vacation Ownership, where she held multiple roles from 2011 to 2017. Her positions included In-House Marketing Representative, Corporate Telemarketing Special Events, Marketing Administrative Coordinator, and Account Servicing Coordinator. These roles allowed her to develop skills in customer service, marketing, and team coordination, contributing to her overall expertise in talent management.
Educational Background
Natalie studied at Arizona State University, where she earned a Bachelor of Arts degree in Organizational Leadership. This educational background has equipped her with essential skills in leadership and organizational dynamics. Additionally, she is pursuing an associate degree at the College of Southern Nevada High School East, which she is expected to complete in 2020.
Training and Development Experience
In addition to her roles at Credit One Bank and Wyndham Vacation Ownership, Natalie worked as a Team Lead Customer Care Trainer at Hilton Grand Vacations for nine months in 2019. This position involved training customer care representatives, enhancing her expertise in employee development and training program implementation. She also served as a Learning Program Coordinator at Allegiant from 2017 to 2019, further solidifying her experience in training and program management.