Lora Schluter Keyes
About Lora Schluter Keyes
Lora Schluter Keyes is a Member Services Representative at Credit Union 1, with a diverse background in healthcare and customer service. She has held various positions in administrative coordination, home health care, and technical consulting over her career.
Current Role at Credit Union 1
Lora Schluter Keyes serves as a Member Services Representative at Credit Union 1. She has held this position since 2015, contributing to the organization for nine years. In this role, she engages with members to provide assistance, answer inquiries, and facilitate various banking services. Her experience in customer service enhances her ability to address member needs effectively.
Previous Experience in Healthcare Administration
Before her current role, Lora worked at Christie Clinic as an Administrative Coordinator from 2008 to 2015. During her seven years in this position, she managed administrative tasks and supported healthcare operations in Champaign, Illinois. This experience provided her with a strong foundation in healthcare administration and customer interaction.
Background in Home Health Care
Lora has a background in home health care, having worked as a Private Duty Home Health Aide from 2002 to 2008. This six-year role involved providing personal care and support to patients in their homes, enhancing her skills in patient interaction and care management.
Education and Training in Nursing
Lora has pursued education in nursing since 1993 at Southern Illinois University, Carbondale. She also studied medicine at Illinois State University and attended the Academy for Healthcare Management. This educational background supports her knowledge and skills in the healthcare field.
Early Career in Customer Service and Technical Support
Lora began her career in customer service as a Customer Service Specialist at Personalcare Insurance of Illinois, Inc. from 1999 to 2002. Prior to that, she worked as a Technical Consultant at Ameritech from 1997 to 1999. These roles provided her with valuable experience in customer relations and technical support.