Patrice Joyce
About Patrice Joyce
Patrice Joyce serves as the Senior Teller Supervisor at Credit Union 1 in Rantoul, Illinois, where she has worked since 2005. With a background in customer service and cash operations, she effectively trains and supervises a team of tellers.
Work at Credit Union 1
Patrice Joyce has served as the Senior Teller Supervisor at Credit Union 1 since 2005. In this role, she oversees a team of tellers, ensuring high standards of customer service and operational efficiency. Her responsibilities include training new staff and managing daily operations to maintain accuracy in financial transactions. Joyce's tenure at Credit Union 1 spans 19 years, during which she has developed strong skills in resolving complex customer account issues and effectively handling member complaints.
Previous Employment Experience
Before joining Credit Union 1, Patrice Joyce worked as a Morning Manager at Petro Oil Company from 2000 to 2005. In this position, she managed daily operations and staff, contributing to the overall efficiency of the business. Prior to that, she was employed as a Billing Clerk at Ultra Care Home Medical from 1994 to 1999, where she handled billing processes and customer inquiries. This diverse work history has equipped her with a broad skill set in customer service and operations management.
Education and Expertise
Patrice Joyce completed her education at Good Counsel High School, where she studied from 1977 to 1981. Her educational background laid the foundation for her career in customer service and financial operations. Over the years, she has gained extensive experience in managing cash operations, ensuring the accuracy of financial transactions, and training staff to uphold service standards.
Skills in Customer Service
Patrice Joyce possesses strong skills in resolving complex customer account issues. She effectively handles member complaints, ensuring that customer concerns are addressed promptly and satisfactorily. Her expertise in customer service is complemented by her ability to train and supervise a team of tellers, fostering an environment focused on high-quality service and operational excellence.