Carina Christion
About Carina Christion
Carina Christion is an Enterprise Customer Success Manager at Credly, where she manages a $4 million book of business and oversees customer lifecycle activities. She has extensive experience in customer success and project management, having worked for companies such as Quorum, CareerBuilder, and Terminus.
Current Role at Credly
Carina Christion serves as the Enterprise Customer Success Manager at Credly, a position she has held since 2021. In this role, she manages a $4 million book of business, focusing on customer lifecycle activities. Her responsibilities include training, strategy development, technical support, expansion initiatives, and customer advocacy. She works remotely and emphasizes the importance of cultivating strong relationships with clients to drive adoption and engagement.
Previous Experience at Quorum
Before joining Credly, Carina worked at Quorum as a Customer Success Manager for Grassroots from 2020 to 2021. During her nine-month tenure, she operated remotely and contributed to enhancing customer satisfaction and retention through effective management of client relationships.
CareerBuilder Roles
Carina Christion held multiple positions at CareerBuilder from 2012 to 2018. She began as a Customer Success/Support Specialist for one year, followed by a two-year role as a Software Project Coordinator. She later advanced to the position of Quality Assurance Program Manager, where she worked for three years in Norcross, GA. These roles provided her with a strong foundation in customer support and project management.
Experience at Terminus
Carina worked at Terminus as a Customer Onboarding Project Manager from 2018 to 2020. In this two-year role, she was responsible for overseeing the onboarding process for new clients, ensuring a smooth transition and integration into the platform. Her work contributed to enhancing customer experiences and satisfaction.
Education and Academic Background
Carina Christion earned her Bachelor of Arts degree in Public Relations from Clark Atlanta University, where she studied from 2001 to 2006. This educational background has equipped her with essential communication skills and knowledge applicable to her roles in customer success and management.