Corey Herkender
About Corey Herkender
Corey Herkender serves as the Director of Customer Support at Credly, where he has worked since 2016. He has extensive experience in customer service and product engagement, having held various roles at companies like Webshots, Spherion, and Meebo.
Work at Credly
Corey Herkender has served as the Director of Customer Support at Credly since 2016. In this role, he focuses on enhancing customer experience and engagement. He evaluates data to derive insights that improve product metrics and satisfaction. Herkender implements customer-facing product marketing strategies to promote usage and adoption within client organizations. He also collaborates with sales and marketing teams to identify upsell opportunities and support new outbound initiatives.
Previous Experience
Before joining Credly, Corey Herkender worked at Meebo as a Customer Service Manager from 2008 to 2012. His earlier experience includes a role as a Senior Customer Service Representative at Webshots.com from 2004 to 2008. Additionally, he worked at Spherion Staffing Firm as a Photo Approval and Part-Time Customer Support representative in 2004. This diverse background in customer support roles has equipped him with the skills necessary to advocate for customer needs effectively.
Education and Expertise
Corey Herkender completed his education at Menlo Atherton High School from 1991 to 1995. His expertise lies in customer support and product engagement, where he utilizes data analysis to drive insights that enhance user satisfaction. His experience in dynamic companies has fostered a passion for working in innovative environments that present challenging and rewarding career opportunities.
Customer Advocacy and Collaboration
In his current position at Credly, Corey Herkender acts as the voice of the user in product development discussions. He advocates for customer needs and collaborates with various teams to ensure that customer feedback is integrated into product enhancements. This collaborative approach helps align product offerings with user expectations and drives overall satisfaction.