Emma Peacha
About Emma Peacha
Emma Peacha is a Product Manager at Credly, where she has worked since 2022. She has a background in customer success and digital marketing, with previous roles at Pearson and JT Mega.
Work at Credly
Emma Peacha currently serves as a Product Manager at Credly, a role she has held since 2022. In this position, she manages customer success and sales launch communications, ensuring effective collaboration and communication across teams. Prior to her current role, she worked at Credly as a Customer Success Manager for eight months in 2018. Her experience at Credly highlights her commitment to enhancing customer engagement and product delivery.
Previous Experience at Pearson
Emma Peacha worked at Pearson from 2016 to 2018 in various roles. She began as an Acclaim Badging Intern for four months, where she gained foundational experience in the organization. Following her internship, she transitioned to the role of Customer Success Consultant for Acclaim, where she focused on customer engagement strategies for two years. Her time at Pearson provided her with valuable insights into customer success and support.
Experience at JT Mega
Emma Peacha held multiple positions at JT Mega, a digital marketing agency, from 2018 to 2022. She started as a Digital Project Manager, where she worked for three years, overseeing various digital initiatives. In 2021, she advanced to the role of Digital Marketing Manager, a position she held for one year. Her experience at JT Mega contributed to her skills in project management and digital marketing strategies.
Education and Expertise
Emma Peacha earned her Bachelor of Arts degree in Sociology from DePauw University, where she studied from 2012 to 2016. This educational background provided her with a strong foundation in understanding social dynamics and human behavior, which she applies in her professional roles. Her academic experience complements her expertise in product management and customer success.
Implementation of Support Systems
In her professional roles, Emma Peacha directed the pathway to implementation for design system challenges. She also implemented an automated support rotation system aimed at enhancing team efficiency. These initiatives reflect her focus on improving operational processes and team performance in her work environments.