Jake Belcher
About Jake Belcher
Jake Belcher is a Customer Success Manager at Credly, where he has worked since 2021. He has a background in customer experience across various sectors, including higher education and retail, and holds a Bachelor of Science in Camp Management from Cairn University.
Work at Credly
Jake Belcher has been serving as a Customer Success Manager at Credly since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and providing support to maximize the value clients receive from Credly's services. His experience in customer success positions him to effectively address client needs and foster long-term partnerships.
Previous Experience at 2U
Prior to his current role, Jake worked at 2U from 2019 to 2021 as a Customer Success professional in Placement Services. During his two years there, he contributed to improving customer engagement and satisfaction. His role involved collaborating with various stakeholders to ensure successful outcomes for clients in the higher education sector.
Educational Background
Jake Belcher earned a Bachelor of Science degree in Camp Management from Cairn University. His education provided him with foundational knowledge and skills applicable to various customer-facing roles. The focus on management principles has contributed to his effectiveness in stakeholder relationship management.
Expertise in Stakeholder Relationship Management
Jake possesses expertise in stakeholder relationship management, particularly within the retail and SaaS industries. His skills in this area are complemented by strong abilities in recruiting and enrollment. This combination enhances his effectiveness in customer success roles, allowing him to build and maintain productive relationships with clients.
Diverse Background in Customer Experience
Jake has a diverse background in customer experience across multiple sectors, including higher education and retail. His previous roles include working as an Enrollment Counselor at Colorado Christian University and as a Customer Service Associate at REI. This varied experience has equipped him with a broad understanding of customer needs and expectations.