Raven Smith
About Raven Smith
Raven Smith is a Customer Success Associate at Credly, where she has worked since 2021. She has a background in psychology and extensive experience in project management and data analysis, having held various roles at Lyft, T-Mobile, and Comcast.
Work at Credly
Raven Smith has been employed at Credly as a Customer Success Associate since 2021. In this role, she utilizes her extensive experience in project management and data analysis to enhance customer satisfaction and operational efficiency. Her proficiency in Microsoft Office Suite supports her daily tasks, allowing her to effectively manage customer inquiries and contribute to the overall success of the organization.
Previous Experience at Lyft
Before joining Credly, Raven Smith worked at Lyft for a total of three years. She served as a Senior Associate from 2019 to 2021, where she focused on customer interactions and support. Prior to that, she was a Critical Response Agent from 2016 to 2017, addressing urgent customer issues and ensuring timely resolutions. Her roles at Lyft contributed to her skills in communication and organization.
Educational Background in Psychology
Raven Smith studied at Tennessee State University, where she earned a Bachelor's degree in Psychology. Her education spanned from 2010 to 2017, providing her with a solid foundation in understanding human behavior. This background has been beneficial in her professional roles, particularly in enhancing team dynamics and customer interactions.
Experience at T-Mobile and Comcast
Raven Smith has held various positions prior to her current role at Credly. She worked at T-Mobile as an Assistant Manager from 2013 to 2015, where she developed leadership skills. Additionally, she served as a Sales Operation Specialist 2 at Comcast from 2017 to 2019, further expanding her expertise in customer service and operational processes.