Melissa Fritz
About Melissa Fritz
Melissa Fritz is a Senior Account Manager at Critical Mention, where she has worked since 2006. She specializes in training clients on a web-based broadcast intelligence platform and has maintained a 90% customer retention rate through strong relationship management.
Work at Critical Mention
Melissa Fritz has been serving as a Senior Account Manager at Critical Mention since 2006. In this role, she provides training on a web-based broadcast intelligence platform to clients across various industries. Her responsibilities include serving as the primary point of contact for Fortune 500 clients, ensuring daily operational support and development. Melissa has demonstrated her ability to work independently by pioneering the role of the company's first remotely based employee.
Education and Expertise
Melissa Fritz earned a Bachelor of Arts degree in Public Relations and Strategic Media from Arizona State University. She attended the university from 2000 to 2004. Her educational background equips her with the skills necessary to manage client relationships and provide effective training on broadcast intelligence platforms.
Customer Retention Achievements
Melissa achieved a 90% customer retention rate during her tenure at Critical Mention. This success is attributed to her ability to build strong relationships with clients from the point of sale through various stages of the product life cycle. Her focus on client satisfaction has been a key factor in maintaining long-term partnerships.
Professional Background
With 18 years of experience in her current role, Melissa Fritz has developed a deep understanding of client needs and operational support. Her experience spans diverse industries and technical backgrounds, allowing her to effectively communicate and train clients on the company's offerings. Her role requires a blend of technical knowledge and interpersonal skills.