Sagar Sharma
About Sagar Sharma
Sagar Sharma is an Information Technology Help Desk Analyst with extensive experience in technical support and IT services. He has worked for various organizations, including Cronos Group and Sheridan College, and holds a diploma in Computer Programming from Sheridan College.
Current Role at Cronos Group
Sagar Sharma serves as an Information Technology Help Desk Analyst at Cronos Group, a position he has held since 2020. In this role, he is responsible for providing technical support and assistance to users within the organization. His expertise in IT support enables him to troubleshoot issues effectively, ensuring that technology-related problems are resolved in a timely manner. Based in Toronto, Ontario, Canada, he contributes to the operational efficiency of the IT department.
Previous Experience in Technical Support
Prior to his current position, Sagar Sharma worked as a Technical Support Specialist at Eclipse Technology Solutions Inc. from 2019 to 2020. During this nine-month tenure in Mississauga, he gained valuable experience in addressing technical issues and providing customer support. Additionally, he served as an IT Service Desk Specialist at Sheridan College from 2018 to 2019, where he further developed his skills in IT support and user assistance.
Educational Background in Computer Programming
Sagar Sharma studied at Sheridan College, where he achieved a diploma in Computer Programming/Programmer, General. His studies spanned from 2017 to 2018, providing him with foundational knowledge and skills in programming. This educational background supports his current role in IT, equipping him with the technical expertise necessary for effective problem-solving in the field.
Early Career at Wendy's
Sagar Sharma began his career as a Crew Member at Wendy's (Pertoria, Inc.) in 2018, where he worked for five months in Canada. This initial experience in the service industry provided him with essential customer service skills, which are beneficial in his subsequent IT roles.
International Student Ambassador Experience
During his time at Sheridan College, Sagar Sharma served as an International Student Ambassador from 2017 to 2018. In this role, he assisted international students in acclimating to college life and provided guidance on various aspects of their educational experience. This position helped him develop strong communication and interpersonal skills.