Shayn Smulyan
About Shayn Smulyan
Shayn Smulyan is a Product Support Associate at Crossref, where he has worked since 2016. He holds an MA in Ethnomusicology from Brown University and has extensive experience in library services, technical support, and research methodologies.
Current Role at Crossref
Shayn Smulyan has been serving as a Product Support Associate at Crossref since 2016. In this role, he focuses on providing assistance and support related to product functionalities. His work involves addressing user inquiries and troubleshooting issues, ensuring that clients have a seamless experience with Crossref's services. His tenure at the company spans over eight years, reflecting his commitment to the organization and its mission.
Education and Expertise
Shayn Smulyan holds a Master of Arts degree in Ethnomusicology from Brown University, where he studied from 2005 to 2007. He also studied Yiddish Language at the YIVO Institute for 11 months in 2005. His educational background equips him with a strong foundation in both qualitative and quantitative research methodologies, as well as ethnographic and archival research. He possesses specialized knowledge in scholarly publication metadata, particularly in XML format.
Professional Background
Shayn Smulyan has a diverse professional background, having worked in various roles across multiple organizations. He served as a Technical Support Representative at EBSCO Information Services from 2014 to 2016 and as a Technical Writer at Harvard Kennedy School of Government for eight months in 2013-2014. His earlier experience includes positions as a Library Commons Assistant at Providence College and a Circulation Assistant at Smith College. He also held internships at the National Yiddish Book Center and the Library of Congress.
Skills and Specializations
Shayn Smulyan possesses skills in probing gaps in institutional memories, which involves identifying and addressing missing or incomplete historical records. He has experience dealing with legacy systems, indicating proficiency in navigating and resolving issues related to outdated technologies. Additionally, he specializes in communicating complex information in an easily understandable manner for non-experts, making him an effective liaison between technical and non-technical stakeholders.
Contributions to Professional Standards
Shayn Smulyan has contributed to the Crossref Code of Conduct, which outlines the ethical standards and practices for the organization. His involvement in this initiative demonstrates his commitment to maintaining professional integrity and promoting best practices within the scholarly publishing community.