Aman S.
About Aman S.
Aman S. is a Customer Success Manager at Crowdbotics, where he has worked since 2022. He has extensive experience in customer success roles across various companies, consistently achieving high customer satisfaction ratings.
Work at Crowdbotics
Aman S. has been serving as a Customer Success Manager at Crowdbotics since 2022. In this role, he manages a diverse portfolio of clients, focusing on maintaining high levels of client satisfaction. He consistently achieves customer satisfaction ratings above 95%, reflecting his commitment to delivering exceptional service. His responsibilities include conducting Quarterly Business Reviews (QBRs) and crafting personalized success plans for key accounts.
Previous Experience in Customer Success
Before joining Crowdbotics, Aman S. held several positions in customer success across various companies. He worked at Chargebee as a Customer Success Manager for Europe for seven months in 2022. Prior to that, he spent two years at Freshworks in a similar role. His experience also includes a year as Manager of Customer Success & Alliances at SaaS Labs, Inc., where he integrated cloud phone applications with leading CRMs to enhance customer experiences.
Educational Background
Aman S. completed his Bachelor of Computer Application (BCA) in Information Technology from Sunrise University. He also attended R.S.M. Higher Secondary School in Gorakhpur, Uttar Pradesh, where he studied Mathematics and Computer Science. His early education includes studying Computer and Information Sciences at Jean Paul's Higher Secondary School in Ara.
Key Contributions and Initiatives
During his tenure at MyOperator, Aman S. played a vital role in generating revenue through the 'MyOperator for Startups' initiative. His ability to manage customer relationships and drive initiatives has been a significant aspect of his career in customer success. Additionally, he has conducted Quarterly Business Reviews (QBRs & EBRs) to assess customer satisfaction and develop tailored success plans for key accounts.
Career Progression
Aman S. has a progressive career in customer success, beginning as a Product Account Manager at MyOperator from 2017 to 2018. He then served as a Senior Key Account Manager at SaaS Labs, Inc. for ten months in 2018-2019, before transitioning to a managerial role in customer success. His experience spans various industries and roles, showcasing his adaptability and expertise in client management.