Neza Aarif
About Neza Aarif
Neza Aarif is a Customer Support Specialist currently employed at Crowdbotics in Berkeley, California, and has a diverse background in customer service roles across various companies and countries.
Current Role at Crowdbotics
Neza Aarif serves as a Customer Support Specialist at Crowdbotics, a position held since 2022. Based in Berkeley, California, Neza contributes to the company's commitment to providing high-quality customer service. The role involves addressing customer inquiries, resolving issues, and ensuring a positive experience for users of Crowdbotics' platform.
Previous Experience at Happy Scribe
Prior to joining Crowdbotics, Neza worked at Happy Scribe as a French transcriber. This role began in 2021 and has continued for three years. Neza's responsibilities included transcribing audio and video content into written text, focusing on accuracy and clarity in the French language. This position has enhanced Neza's linguistic skills and attention to detail.
Career at Lime
Neza's experience at Lime includes two distinct roles. Initially, Neza served as a Juicer Support Shift Supervisor from 2018 to 2020, overseeing a team and ensuring effective customer support operations. Additionally, Neza worked briefly as a Juicer Support Agent in 2018. These roles contributed to Neza's expertise in customer service management.
Background in Customer Support
Neza has a diverse background in customer support, having worked in various roles across different companies. This includes positions at Webhelp as a Customer Support Agent from 2010 to 2012, and at Teleperformance as a Customer Service Sales Representative from 2012 to 2013. Neza also held a Customer Service Supervisor and Quality Specialist role at Market Wave from 2014 to 2017, further solidifying expertise in customer relationship management.
Educational Qualifications
Neza studied at the Institut Supérieure des Technologies Appliquées, where a Licentiate degree in Customer Relationship Management was achieved. This two-year program, completed from 2007 to 2009, provided foundational knowledge and skills essential for a career in customer service and support.