Ninan A.
About Ninan A.
Ninan A. is an Engagement Director at Crowdbotics, with a background in managing client relationships and driving productivity improvements. He has held various roles in the technology and healthcare sectors, including positions at SoftWorks AI and Gigster.
Work at Crowdbotics
Ninan A. serves as the Engagement Director at Crowdbotics, a position he has held since 2022. In this role, he focuses on enhancing client engagement and driving successful project outcomes. His responsibilities include overseeing client relationships and ensuring the delivery of high-quality services. Ninan's experience in managing customer success initiatives contributes to the overall effectiveness of the company’s engagement strategies.
Previous Experience at SoftWorks AI
Before joining Crowdbotics, Ninan A. worked at SoftWorks AI, where he held two positions. He served as the Director of Delivery Services for three months in 2022 and as a Senior Engagement Manager from 2020 to 2022. In these roles, he was responsible for managing client engagements and ensuring successful project delivery within the New York City Metropolitan Area.
Career Background
Ninan A. has a diverse career spanning various roles in project management and client engagement. He worked at Gigster as an Engagement Manager for 11 months in 2019-2020 and at IQVIA as a Program Manager from 2018 to 2019. His earlier roles include Senior Consultant at Arcadia Solutions and New Business Analyst at MassMutual, among others. His extensive experience in different sectors has equipped him with a broad skill set in customer success and project delivery.
Education and Expertise
Ninan A. has a solid educational background with degrees in International Finance and Computer Science from the Rochester Institute of Technology, as well as a Bachelor's Degree in Finance and Economics from the Isenberg School of Management at UMass Amherst. He also completed a User Experience Design program at General Assembly in 2015. This combination of education and practical experience supports his expertise in managing client relationships and enhancing service delivery.
Achievements in Client Engagement
Throughout his career, Ninan A. has achieved significant results in client engagement and project delivery. He successfully led SaaS implementations across over 50 customers, resulting in a 33% improvement in productivity. Additionally, he established a Customer Success Vertical and developed a playbook that improved customer satisfaction scores and client retention. His strategic initiatives have consistently driven improvements in delivery margins and account growth.