Stephen Ragan
About Stephen Ragan
Stephen Ragan is a Business Operations Director at Crowdbotics, specializing in delivery operations. He has extensive experience in professional services management, having held leadership roles at Kofax and CoEnterprise, and has a background in software development and project management.
Work at Crowdbotics
Stephen Ragan serves as the Business Operations Director - Delivery at Crowdbotics, a position he has held since 2023. In this role, he focuses on optimizing business operations and enhancing service delivery. His current work is conducted remotely from New Orleans, Louisiana. Ragan's responsibilities include overseeing project analytics and implementing strategies to improve operational efficiency.
Previous Experience at Kofax
Before joining Crowdbotics, Stephen Ragan worked at Kofax for a total of eight years in various roles. He served as the Director of Professional Services from 2018 to 2022, where he operated in a hybrid work environment. Prior to that, he was a Professional Services Manager, Capture from 2014 to 2018, and a Project Manager from 2010 to 2014, both in on-site capacities. His tenure at Kofax involved significant contributions to project management and service delivery.
Experience at CoEnterprise
Stephen Ragan held the position of Director of Professional Services at CoEnterprise from 2022 to 2023. His work was conducted remotely while based in New Orleans, Louisiana. During his time at CoEnterprise, he focused on enhancing professional services and improving client engagement.
Educational Background
Stephen Ragan studied at Tulane University, where he earned a Bachelor of Arts in Social Science from 2010 to 2017. He also attended Lewis-Clark State College, where he studied Computer Science from 1986 to 1988. His educational background combines social sciences with technical knowledge, supporting his career in business operations and technology.
Skills and Expertise
Stephen Ragan possesses expertise in project analytics and has implemented solutions across platforms such as Hubspot, Google Cloud Platform, and Stripe. He has experience with ResourceHero and Harvest for PSA/CRM/ERP applications. Ragan has also initiated the implementation of Cloud Coach, a Salesforce native PSA solution, and managed the Customer Satisfaction (CSAT) program in collaboration with the Customer Success team.