Melanie Antoon
About Melanie Antoon
Melanie Antoon serves as the Chief Customer Officer at DISCO, where she has worked since 2024. With over 20 years of experience in e-discovery, she specializes in enhancing operational efficiency and fostering strong client relationships.
Work at DISCO
Melanie Antoon currently serves as the Chief Customer Officer at DISCO, a position she has held since 2024. In this role, she focuses on enhancing client relationships and ensuring high-quality customer service. Prior to her current title, she worked as the Senior Vice President of Professional Services from 2021 to 2024 and as the Vice President of Professional Services from 2019 to 2021. Her extensive experience at DISCO demonstrates her commitment to the company's mission and her ability to lead teams effectively in the e-discovery sector.
Education and Expertise
Melanie Antoon holds a Bachelor’s Degree in Psychology and Women's Studies from the University of Wisconsin-Madison, which she completed from 1996 to 2001. She furthered her education by obtaining a Master’s Degree in Computer Science from DePaul University between 2001 and 2004. With over 20 years of experience in e-discovery, she specializes in creating efficient processes and transforming teams facing operational challenges into successful units. Her educational background supports her expertise in both technical and client-focused aspects of her roles.
Professional Background
Melanie Antoon has held various positions in the e-discovery field, beginning her career as a Paralegal at Winston & Strawn from 2000 to 2002. She later worked in multiple roles at Catalyst Repository Systems, including Director of Project Management and Vice President of Client Services. Additionally, she served as Senior Vice President at Inventus, overseeing Discovery Solutions and US Operations. Her diverse experience across these organizations has equipped her with a comprehensive understanding of the e-discovery landscape.
Achievements in E-Discovery
Throughout her career, Melanie Antoon has focused on building strong client relationships and enhancing client service. Her approach emphasizes the importance of collaboration and operational efficiency, which has led to the successful transformation of various departments. She has developed a reputation for creating repeatable processes that foster teamwork and drive success in high-pressure environments. Her leadership in e-discovery has contributed to the growth and effectiveness of the teams she has managed.