Yannick Van Hardeveld
About Yannick Van Hardeveld
Yannick Van Hardeveld is an IT Support Specialist at CTOUCH Europe B.V. with a background in customer service and technical support, including experience at Sitel and Camelot Europe Netherlands.
Current Role at CTOUCH
Yannick Van Hardeveld currently serves as an IT Support Specialist at CTOUCH Europe B.V. since 2020. In this role, he provides 2nd line support for CTOUCH products, managing customer inquiries through calls and emails via Zendesk. His responsibilities include troubleshooting technical issues and ensuring customer satisfaction with the products.
Previous Experience in Customer Service
Prior to his current position, Yannick worked at Sitel as a Technical Support Specialist from 2018 to 2019. During his tenure, he assisted customers with technical issues and contributed to training new teams. He also held a role as a Social Media Support representative at Sitel for 6 months in 2019, where he engaged with customers through social media platforms.
Sales Experience at Van Cranenbroek BV
In 2020, Yannick briefly worked as a Salesperson at Van Cranenbroek BV for 2 months in Budel, North Brabant, Netherlands. This role provided him with experience in sales and customer interaction, further enhancing his skills in customer service.
Education and IT Management Training
Yannick studied at Koning Willem I College in 's-Hertogenbosch, where he completed a 4-year program in IT Management. His education provided him with a solid foundation in information technology principles and practices, which he applies in his current role.
Technical Skills and Training
Yannick is trained in various Microsoft configurations, including domain management and active directory setup. He has experience in setting up and managing Microsoft Exchange 2012, which supports his technical support capabilities at CTOUCH.