Barbara Wilson
About Barbara Wilson
Barbara Wilson serves as the Vice President of Customer Service at CTSI-Global, where she has worked since 1998. With a Bachelor of Science degree in Education from The University of Memphis, she has led initiatives in freight audit and payment, enhanced client relationships, and improved operational efficiency.
Work at CTSI-Global
Barbara Wilson has served as Vice President of Customer Service at CTSI-Global since 1998, contributing 26 years of experience in the role. Based in Memphis, Tennessee, she leads a team focused on freight audit and payment processes. Her leadership has been instrumental in ensuring accuracy and timeliness in invoice processing, which is critical for maintaining operational efficiency.
Education and Expertise
Barbara Wilson earned a Bachelor of Science degree in Education from The University of Memphis, where she studied from 1983 to 1989. Her educational background supports her extensive knowledge in transportation and logistics, which she applies to her role at CTSI-Global. This expertise enables her to make informed decisions that contribute to the organization's success.
Background
Barbara Wilson has a long-standing career in customer service within the logistics sector. Her role at CTSI-Global involves establishing and maintaining strong relationships with carriers, which enhances client satisfaction. She has implemented strategies that streamline communication, reducing the volume of inquiries and saving time for both clients and carriers.
Achievements
In her position, Barbara Wilson has successfully recruited and trained a skilled team to meet the organizational needs of CTSI-Global. She has conducted thorough research and analysis to identify process improvements, leading to increased efficiency and cost savings. Additionally, she proactively resolves payment issues and billing discrepancies, ensuring accuracy and timely resolution.