Ju Hyun Bae
About Ju Hyun Bae
Ju Hyun Bae is an Account Manager at CTSI-Global in Singapore, where she has worked since 2019. She has a background in customer service and training, with experience in logistics and international trade.
Work at CTSI-Global
Ju Hyun Bae has been serving as an Account Manager at CTSI-Global since 2019, contributing to the company's operations in Singapore. In this role, she provides training to global carriers and clients on system utilization, which enhances their operational efficiency. Ju conducts regular calls with global clients to ensure high satisfaction levels and addresses any potential issues promptly. She also submits reports on a weekly, monthly, and ad hoc basis to assist clients in reviewing their spending, which aids in financial transparency and planning.
Previous Experience
Before joining CTSI-Global, Ju Hyun Bae gained valuable experience in various roles. She worked as a Customer Service representative at Blue Ocean Logistics in Shanghai, China, from 2015 to 2018. Prior to that, she completed a one-month internship at DHL in Seoul, Korea, in 2014. Additionally, she worked as a part-time private tutor in Seoul from 2011 to 2014, accumulating three years of experience in education and client interaction.
Education and Expertise
Ju Hyun Bae holds two Bachelor's degrees from Duksung Women's University, where she studied Chinese Language and Literature, and International Trade, both completed from 2011 to 2015. She also participated in an exchange program at Shanghai University of Finance and Economics in 2014 for eleven months. This educational background provides her with a strong foundation in language skills and international business practices.
Skills and Responsibilities
In her current role, Ju Hyun Bae is responsible for ensuring a smooth audit process by coordinating among various stakeholders to meet all requirements for accurate invoice processing. She leads and coordinates efforts among external and internal stakeholders, including vendors and IT, to troubleshoot unexpected issues. Her focus on operational efficiency and client satisfaction is central to her work.