Michelle Mc Gettigan
About Michelle Mc Gettigan
Michelle Mc Gettigan is an experienced operations team lead and project manager at CTSI-Global, with a strong background in logistics and project management at DHL. She has over 17 years of experience in various roles within the logistics sector, focusing on operational efficiency and customer service.
Work at CTSI-Global
In the role of EMEA Operations Team Lead and Project Manager at CTSI-Global, Michelle Mc Gettigan has been instrumental in enhancing operational efficiency since 2019. She is responsible for developing and implementing new reporting decks that streamline processes. Additionally, she oversees the project management and customer service departments, ensuring timely client onboarding. Mc Gettigan serves as the single point of contact for escalations related to the EMEA portion of the business, facilitating effective communication and resolution of issues. Her role also includes system monitoring, integration, and onboarding of new customers to various IT platforms, ensuring that necessary messaging is electronically transferred for real-time statistics and analysis.
Current Role at DHL
Michelle Mc Gettigan has held multiple positions at DHL since 2007, currently serving as the SCI Team Lead and Program Manager. In this capacity, she has been with DHL for nine years in Shannon, Ireland. Additionally, she has worked as the EMEA Operations Lead, Programme Manager, and RCC Manager since 2018. Her extensive experience at DHL includes roles as Team Lead and Control Tower Operator - EDI Analyst, contributing to her comprehensive understanding of operational processes within the logistics sector.
Education and Expertise
Michelle Mc Gettigan studied at St. Patrick's Comprehensive from 1992 to 1997, followed by further education at the Dublin Institute of Technology. Her academic background has provided her with a solid foundation for her career in operations and project management within the logistics industry. Mc Gettigan's expertise encompasses operational efficiency, project management, customer service, and system integration, which she applies in her current roles at CTSI-Global and DHL.
Background
Before her tenure at DHL, Michelle Mc Gettigan worked as a Work Support Administrator at Shannon Aerospace from 2001 to 2007. This six-year experience contributed to her understanding of operational support within the aerospace sector. Since joining DHL, she has accumulated over 17 years of experience in various roles, enhancing her skills in logistics and operations management.