Rohan Dsouza
About Rohan Dsouza
Rohan Dsouza is a Customer Success Manager at CubicFarm Systems Corp. in Vancouver, British Columbia, with a background in culinary arts and extensive experience in customer training and support.
Current Role at CubicFarm Systems Corp.
Rohan Dsouza serves as the Customer Success Manager at CubicFarm Systems Corp. since 2020. In this role, he is responsible for monitoring and evaluating the effectiveness of training programs, ensuring customer satisfaction, and driving product adoption. He plays a crucial role in understanding customer use cases and providing tailored expertise to reduce transition periods. Additionally, he acts as an escalation point for service resolution issues during the initial implementation phase.
Previous Experience in Culinary Arts
Rohan Dsouza has a background in culinary arts, having worked as a Chef Guide at Edible Canada from 2009 to 2014. He also served as an Event Chef at Culinary Capers Catering from 2010 to 2012. His experience in the culinary field provided him with a strong foundation in customer service and operational management.
Educational Background in Culinary Arts and Business Administration
Rohan Dsouza studied Culinary Arts at the Art Institute of Vancouver Dubrulle, where he achieved a Diploma in Culinary Arts in 2008. He furthered his education at BCIT, earning a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from 2009 to 2013. This combination of culinary and business education supports his current role in customer success.
Experience in Operations Management
Before his current position, Rohan Dsouza worked as an Operations Manager at CubicFarm Systems Corp. from 2019 to 2020. In this role, he contributed to the operational efficiency of the company. He also worked as a Production Supervisor at R.C. Purdy's Chocolates from 2013 to 2018, where he managed production processes.
Training Program Development at CubicFarm Systems
Rohan Dsouza developed and implemented a training program at CubicFarm Systems Corp. that enhances customer self-sufficiency and confidence in operating farm equipment. His efforts focus on improving customer experience and ensuring that clients can effectively utilize the company's products.