Thomas Swan
About Thomas Swan
Thomas Swan is an Engineer and IT Manager at Cumulus Media, where he has worked since 2013 in the Oklahoma City area. He has a background in project management and IT support, with previous roles at Dell and Best Buy.
Work at Cumulus Media
Thomas Swan has served as an Engineer and IT Manager at Cumulus Media since 2013, accumulating over 11 years of experience in the Oklahoma City, Oklahoma area. In this role, he provides 24/7 IT support for the local market, which includes eight radio stations and various remote broadcast locations, such as the Chesapeake Energy Arena. His responsibilities encompass coordinating large-scale installations of over 70 workstations, ensuring compliance with FCC rules and regulations, and maintaining up-to-date knowledge to support operations effectively.
Previous Experience at Dell
Before joining Cumulus Media, Thomas Swan worked at Dell in various capacities. He served as a Team Lead from 2011 to 2012 and as a Client Technical Support Senior Associate from 2012 to 2013. During his tenure at Dell, he developed skills in technical support and team management, contributing to his expertise in IT management.
Background in Technical Support
Thomas Swan began his career in technical support at Best Buy, where he worked as a Geek Squad Senior Agent from 2008 to 2010. This role provided him with foundational experience in customer service and technical troubleshooting, which he later applied in his positions at Dell and Cumulus Media.
Education and Expertise
Thomas Swan studied at the University of Central Oklahoma, where he achieved degrees in Computer Science and Business Administration. His educational background supports his technical skills and project management capabilities, enabling him to effectively manage IT operations and support broadcasting needs.
Key Responsibilities and Projects
In his current role at Cumulus Media, Thomas Swan plays a crucial part in various projects, including leading the maintenance and tuning of five radio transmitter sites to ensure optimal performance. He is also a member of the Cumulus studio build team, traveling nationwide to assist with studio rebuilds. Additionally, he prepares broadcasting equipment for major events, such as The Grammy's and the American Music Awards, supporting over 30 radio stations during award show setups.