Callum Baird
About Callum Baird
Callum Baird serves as the End User Support Team Leader at Currencycloud, where he has worked since 2019. He has a background in desktop support and has successfully led initiatives to improve user experience and implement new technologies.
Work at Currencycloud
Callum Baird has held multiple roles at Currencycloud since 2016. He began as a Junior Desktop Support, where he worked for 10 months. In 2017, he transitioned to the role of Desktop Support Engineer and has continued in this capacity for 7 years. In 2018, he was promoted to Desktop Support Team Leader, a position he has maintained for 6 years. In 2019, he took on the additional responsibility of End User Support Team Leader, marking a total of 5 years in this role. His work includes leading the rollout of Slack, implementing the RingCentral phone platform globally, and focusing on automation and user experience.
Education and Expertise
Callum Baird studied at Stanborough School from 2007 to 2014, where he achieved qualifications in English Literature, French, and Applied IT. He has completed the CCNA Routing & Switching Course, which indicates a foundation in networking principles. His expertise includes utilizing various software tools such as the Jamf Software Suite, GSuite Enterprise, Google SAML/SSO, and RingCentral Office Telephony to enhance user experience and support IT infrastructure.
Background
Before joining Currencycloud, Callum Baird worked at John Lewis as a Selling Assistant for three years from 2012 to 2015. He also spent a year at Apple as a Specialist from 2015 to 2016. His experience in customer-facing roles has contributed to his skills in user support and team leadership in the technology sector.
Achievements in Team Leadership
In his role as End User Support Team Leader at Currencycloud, Callum Baird has guided his team towards a remote-first approach. He focuses on scaling resources and tools to support a location-agnostic work environment. He has implemented training sessions that engage team members and cater to various learning methods. Additionally, he has facilitated significant technology rollouts, including the transition from Hipchat to Slack and the global implementation of the RingCentral phone platform.
Technical Contributions
Callum Baird has made substantial contributions to the technical infrastructure at Currencycloud. He has supported the tech specification and fit-out for multiple new office locations. His focus on automation and self-service offerings aims to improve user experience, demonstrating his commitment to enhancing operational efficiency within the organization.