Jason Hornett
About Jason Hornett
Jason Hornett is a Technical Support Team Lead at Currencycloud, where he has worked since 2020. He has extensive experience in technical support roles, including previous positions at Currencycloud, FINkit® (Fiserv), Logica, and Virgin Media.
Current Role at Currencycloud
Jason Hornett serves as the Technical Support Team Lead at Currencycloud, a position he has held since 2020. In this role, he is responsible for managing both 24/7 and business hour Technical Support Analysts. He reports directly to the Director of Customer Operations, ensuring that the technical support team aligns with the company's operational goals. His leadership involves overseeing the team's performance and facilitating effective communication regarding system issues.
Previous Experience at Currencycloud
Before his current role, Jason Hornett worked as a Technical Support Analyst at Currencycloud from 2019 to 2021. During this time, he developed a comprehensive understanding of system workflows, which enabled him to effectively alert and debug system issues. His experience in this position laid the groundwork for his advancement to the team lead role.
Professional Background
Jason Hornett has an extensive background in technical support, having worked in various roles across multiple organizations. He spent four years as a Service Desk Technical Analyst at Logica from 2008 to 2012. He also worked at Virgin Media as part of the Fault Management Team from 2001 to 2008. His tenure at FINkit® is Fiserv spanned seven years, where he held several positions, including Technical Support Analyst and Service Operations Engineer.
Education and Training
Jason Hornett completed his education at Brynteg Comprehensive School. His foundational education has supported his career in technical support and operations, enabling him to develop the skills necessary for his roles in various organizations.
Key Responsibilities and Skills
In his current role, Jason Hornett plays a key role in identifying system issues and ensuring they are logged for discussion with the wider team. His comprehensive understanding of system workflows is crucial for addressing system shortcomings. He is responsible for line managing a team of Technical Support Analysts, ensuring effective support for both customers and back office users.