Josh Roy
About Josh Roy
Josh Roy is a Technical Analyst based in Cardiff, Wales, with a focus on monitoring and alerting solutions. He has a background in customer relations and extensive experience in SQL coding and system improvement.
Work at Currencycloud
Josh Roy has been employed at Currencycloud as a Technical Analyst since 2019. In this role, he contributes to monitoring and alerting solutions, ensuring effective system performance. He collaborates closely with Operations Specialists, Development, Infrastructure, and Product teams to provide comprehensive support and facilitate business development. His responsibilities include troubleshooting and investigating bugs, alerts, and other issues as they arise. Additionally, he generates reports detailing the type, duration, and quantity of issues reported, which aids in maintaining a backlog of solutions.
Previous Experience at Barclays Partner Finance
Prior to his current role, Josh Roy worked at Barclays Partner Finance as a Customer Relations Executive from 2016 to 2019. During his three years in Cardiff, United Kingdom, he focused on customer interactions and support, enhancing his skills in client relations. This position provided him with valuable experience in the finance sector, contributing to his professional development.
Previous Experience at Lloyds Banking Group
In 2019, Josh Roy briefly worked at Lloyds Banking Group as a Customer Relations Executive for two months. This role allowed him to further develop his customer service skills in a banking environment, although his tenure was short-lived.
Education and Expertise
Josh Roy studied at the University of South Wales, where he earned a Bachelor of Science (BSc) in Sports Studies from 2015 to 2016. He also attended the University of Bath, obtaining a Foundation degree in Sports Performance from 2013 to 2015. Additionally, he participated in the Cardiff City Futsal Scholarship program, focusing on Football Coaching from 2010 to 2013. His educational background provides a diverse skill set that complements his technical expertise.
Technical Skills and Contributions
As a Technical Analyst, Josh Roy consistently creates SQL coding statements to extract data from various tables for specific change requests. He utilizes SQL systems such as DataGrip and Snowflake to facilitate data management. His proactive approach includes suggesting system improvements to minimize manual intervention, which enhances operational efficiency. He also writes and updates system and process documentation, ensuring that technical knowledge is accurately captured and shared.