Matthew Maxwell
About Matthew Maxwell
Matthew Maxwell serves as Senior Customer Success for EMEA Banks at Currencycloud, leveraging extensive experience in customer success management across various financial institutions. He holds degrees in International Business and Business Administration, and he is fluent in Spanish, which enhances his ability to manage complex accounts.
Work at Currencycloud
Matthew Maxwell currently holds the position of Senior Customer Success - EMEA Banks at Currencycloud, a role he has occupied since 2022. He previously served as a Customer Success Manager at Currencycloud from 2019 to 2022, where he focused on enhancing customer satisfaction and driving revenue growth. In his current role, he leads a cross-functional team dedicated to improving the customer experience and the customer journey. His expertise in data intelligence and CRM tools supports his efforts in achieving business outcomes.
Previous Experience at Visa
Matthew Maxwell worked at Visa as a Customer Success Manager for six months in 2021. He then transitioned to his current role as Senior Customer Success - EMEA Banks in 2022, where he continues to leverage his skills in customer success management. His experience at Visa has contributed to his understanding of the financial technology landscape and customer relationship management.
Education and Expertise
Matthew Maxwell studied International Business at Lancaster University, earning a BBA (Hons) in European Management. He also attended Universidad Pontificia Comillas, where he obtained a Graduado Superior en Ciencias Empresariales Internacionales (E4) in Business Administration and Management. His educational background supports his expertise in refining product-market fit and prioritizing business initiatives.
Background in Customer Success Management
Matthew has a diverse background in customer success management, having worked with several organizations. His previous roles include Customer Success Manager at Polecat Intelligence™, Onalytica, and alva reputation analysis. He has developed a strong skill set in utilizing customer intelligence to foster a customer-centric approach within organizations. His fluency in Spanish enhances his ability to manage complex accounts and engage with multi-stakeholder environments.
Achievements in Customer Experience
Matthew Maxwell has a proven track record in building strong business cases and conducting cost-benefit analyses. He chairs a cross-functional team that focuses on enhancing the customer experience and the customer journey. His ability to lead collaboration across multiple functions allows him to effectively communicate the customer perspective and drive business results.