Rob Fermoy
About Rob Fermoy
Rob Fermoy is a Senior Customer Success Manager at Currencycloud, where he has worked since 2022. He has a background in customer success and operations, with previous roles at eurochange and Currencycloud spanning several years.
Current Role at Currencycloud
Rob Fermoy serves as a Senior Customer Success Manager at Currencycloud, a position he has held since 2022. In this role, he is responsible for ensuring customer satisfaction and fostering strong relationships with clients. His work focuses on enhancing the customer experience and driving successful outcomes for users of Currencycloud's services. He is based in London, United Kingdom.
Previous Experience at Currencycloud
Prior to his current role, Rob Fermoy worked at Currencycloud in various capacities. He began as a Customer Operations Specialist from 2017 to 2019, where he contributed to operational efficiency and customer support. He then advanced to the position of Customer Success Manager from 2019 to 2022, where he further developed his skills in customer engagement and success strategies.
Experience at eurochange
Rob Fermoy's career includes significant experience at eurochange. He worked as a Cash Centre Cashier from 2014 to 2015, where he managed cash transactions and customer interactions. Following this role, he served as an International Payments Consultant from 2015 to 2017, focusing on facilitating international money transfers and providing customer support in that area.
Education Background
Rob Fermoy attended Barnwell School in Stevenage from 2005 to 2012. During his time there, he studied subjects including History, English Literature, and Politics. This educational background provided him with foundational knowledge and skills that have contributed to his professional development.