Robyn Makin
About Robyn Makin
Robyn Makin is a Compliance Analyst currently working at Currencycloud in Cardiff, Wales. With a diverse background in customer service and fraud investigation, she has held various roles in multiple organizations, including Monzo Bank and Webhelp UK.
Current Role at Currencycloud
Robyn Makin has been working as a Compliance Analyst at Currencycloud since 2022. In this role, she focuses on ensuring compliance with regulatory requirements and internal policies. Her responsibilities include analyzing compliance risks and implementing measures to mitigate them. Based in Cardiff, Wales, she contributes to the company's commitment to maintaining high standards in financial services.
Previous Experience in the Banking Sector
Robyn Makin has extensive experience in the banking sector, having worked at Monzo Bank from 2019 to 2022. Initially, she served as a Customer Operations (COps) representative for one year. She then transitioned to the role of Fraud Investigator, where she worked remotely for two years, focusing on identifying and managing fraudulent activities. This experience has equipped her with in-depth knowledge of the banking industry, particularly in handling fraudulent disputes.
Background in Customer Service and Social Media
Robyn Makin has a solid background in customer service, having held various positions at Webhelp UK and Conduit Global. She worked as a Social Media Subject Matter Expert and Social Media Advisor at Webhelp UK from 2016 to 2019. Additionally, she served as a Customer Service Advisor and Team Coach at Conduit Global. Her roles involved utilizing customer service platforms such as Live Person and Sprinklr, enhancing her expertise in customer engagement and support.
Education and Academic Qualifications
Robyn Makin studied at York St. John University, where she pursued a BA (Hons) in Japanese, Intercultural and Contemporary Communication from 2020 to 2024. Prior to this, she attended Cardiff And Vale College from 2012 to 2014. She also completed a Voice Acting course at VO MasterClass from 2014 to 2015. Her educational background reflects a commitment to developing communication skills and cultural understanding.
Skills and Expertise in Compliance and Fraud Management
Robyn Makin possesses in-depth knowledge of compliance and fraud management within the banking industry. She has demonstrated expertise in handling fraudulent disputes and has achieved an accreditation rate of 100% in quality and performance coaching. Her experience in the outsourcing and offshoring industry further enhances her skill set, making her proficient in various operational roles.