Sam Mc Kenzie
About Sam Mc Kenzie
Sam McKenzie is a Customer Success Lead currently working at Currencycloud in London, England. With a background in customer success and human resources, McKenzie has held various roles at notable companies including Expedia Group and Paymentsense.
Current Role at Currencycloud
Sam McKenzie serves as the Customer Success Lead at Currencycloud, a position held since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His experience in customer success management contributes to the development of strategies that enhance customer engagement and retention.
Previous Experience at Currencycloud
Before his current role, Sam McKenzie worked at Currencycloud as a Customer Success Manager from 2020 to 2021. During this time, he focused on managing client relationships and supporting customers in utilizing Currencycloud's services effectively. His contributions helped improve customer experiences and foster long-term partnerships.
Experience at Expedia Group
Sam McKenzie has a notable history with Expedia Group, where he held multiple positions. He worked as a Partner Operations Specialist from 2017 to 2019 and as an HR Coordinator from 2015 to 2017. Additionally, he served briefly as a Senior HR Coordinator in 2017. His roles involved operational support and human resources management, contributing to the overall efficiency of the organization.
Education Background
Sam McKenzie studied at The Robert Gordon University, where he gained knowledge and skills relevant to his career. Prior to university, he attended Aberdeen Grammar School from 2003 to 2009, completing his secondary education. His educational background has provided a foundation for his professional development in customer success and human resources.
Career Progression in Customer Success
Throughout his career, Sam McKenzie has developed expertise in customer success roles. He worked as a Customer Success Manager at Paymentsense from 2019 to 2020, where he focused on enhancing customer satisfaction. His trajectory in customer success reflects a commitment to improving client relationships and delivering effective support across various organizations.