Thiago Tsai
About Thiago Tsai
Thiago Tsai is a Senior Engineering Manager at Currencycloud, where he has worked since 2018 in London, England. With a background in computer engineering and extensive experience in IT management, he has successfully led various projects that improved operational efficiency and customer satisfaction.
Work at Currencycloud
Thiago Tsai has been serving as a Senior Engineering Manager in the FX Tribe at Currencycloud since 2018. His role involves overseeing engineering projects and managing teams to ensure the successful delivery of financial technology solutions. Based in London, England, he has contributed to the company's growth and efficiency in the foreign exchange sector for six years.
Education and Expertise
Thiago Tsai holds a Bachelor’s degree in Computer Engineering from Universidade de São Paulo, completed from 2002 to 2007. He furthered his education with a Master of Science in Computer Engineering from Politecnico di Milano, studying from 2005 to 2007. Additionally, he studied Financial Markets at Saint Paul Escola de Negócios, achieving a Banker certification in 2008, and completed a FullStack Developer program at Le Wagon in 2016.
Background
Thiago Tsai began his career in 2002 as a Web Application Developer at Poli Júnior. He then worked as a Research Assistant and System Administrator at LARC Laboratory of Computer Network and Architecture in 2005 and 2007. His experience includes a PMO Internship at Banco Santander in 2004 and a role as Business Consultant at Value Team Brasil from 2007 to 2009. He served as IT Manager for South America at Johnson Controls from 2009 to 2016.
Achievements
Throughout his career, Thiago Tsai has implemented significant IT solutions, including automating ERP changes deployment processes, which reduced cycle time by 30% and mean time to recover by 70%. He led the transition of an ERP support team to outsourced Managed Services and achieved a 40% increase in customer satisfaction across eight automotive industrial plants. His efforts in managing IT integrations earned him a Merit Award.
Technical Contributions
Thiago Tsai has made notable contributions in the field of IT management. He reduced recurring IT incidents by 60% through effective management and implementation of IT solutions. He also designed and implemented a Warehouse Management System that optimized space usage and increased inventory accuracy, demonstrating his ability to enhance operational efficiency.