Zac Adewole
About Zac Adewole
Zac Adewole is a Customer Success Manager at Currencycloud in London, England, where he has worked since 2021. He has a diverse work history that includes roles in customer service, marketing, and data processing, as well as a degree in History and Media Studies from De Montfort University.
Work at Currencycloud
Zac Adewole has been serving as a Customer Success Manager at Currencycloud since 2021. In this role, he focuses on enhancing customer satisfaction and engagement. He collaborates with various departments to address customer support needs and actively seeks to improve processes based on customer feedback. His responsibilities include discussing product performance with customers and identifying potential improvements to better meet their needs.
Previous Employment Experience
Prior to his current role, Zac Adewole held several positions in various organizations. He worked at Southeastern Railway as station staff from 2016 to 2021, where he gained experience in customer service. He also served as a Data Processing Advisor at Simplify Digital for eight months in 2015. Earlier in his career, he held internships at Jori White PR and the Dame Kelly Holmes Legacy Trust, and worked as a Specialist at Apple for three months in 2014.
Education and Expertise
Zac Adewole studied at De Montfort University, where he earned a Bachelor of Arts (BA) degree in History and Media Studies from 2009 to 2012. His educational background provides a foundation for his skills in marketing and customer engagement. He has a proactive attitude toward learning new skills, including programming languages such as Python, which enhances his ability to adapt in a technology-driven environment.
Customer Engagement and Marketing Skills
Zac possesses a unique ability to market products effectively and manage customer objections, which contributes to successful up-selling strategies. He regularly engages with customers to discuss their experiences with products and gathers insights for potential improvements. His approach to customer success involves leveraging internal system knowledge to enhance service delivery and customer satisfaction.