Bill Hagarty ☁
About Bill Hagarty ☁
Bill Hagarty is a Salesforce Administrator and Business Analyst with extensive experience in technology and business analysis. He has worked in various roles, including network management and information technology, and currently supports Customers Bank in enhancing their Salesforce operations.
Work at Customers Bank
Bill Hagarty has been employed at Customers Bank as a Salesforce Administrator and Business Analyst since 2019. In this role, he focuses on providing business analysis, training, and documentation to support technology initiatives in collaboration with bank leadership. He specializes in supporting nCino loan origination software on the Salesforce platform, automating Salesforce processes, and integrating various technologies such as DocuSign and Outlook with Salesforce to enhance business operations.
Education and Expertise
Bill Hagarty studied at Trailhead Military by Salesforce starting in 2018, focusing on developing skills relevant to Salesforce administration and business analysis. He earned a diploma from Springfield High School from 1979 to 1983. Additionally, he attended the United States Navy, where he studied Electrical, Electronic and Communications Engineering Technology/Technician and achieved a certificate from 1983 to 1989.
Background
Bill Hagarty has a diverse professional background that includes military service and various roles in technology management. He served in the US Navy as a Petty Officer 2nd Class and Electronics Technician from 1983 to 1989. Following his military service, he worked as a Network Manager at Safeguard Scientifics from 1997 to 2001 and later held the position of Vice President of Information Technology at Sunesys from 2002 to 2018.
Achievements in Technology Integration
In his current role at Customers Bank, Bill Hagarty has developed custom solutions using nCino and Financial Services Cloud (FSC) alongside Salesforce. He utilizes Agile methodologies for iterative and collaborative software development, which enhances the efficiency of technology initiatives. His work includes automating Salesforce processes using declarative development techniques such as flows and validations.