Bob Fryc
About Bob Fryc
Bob Fryc serves as the Managing Director of Consumer Lending at Customers Bank, where he has worked since 2016. With a background in various leadership roles in the banking sector, he has implemented strategies that significantly improved operational efficiency and cost savings.
Work at Customers Bank
Bob Fryc has served as Managing Director of Consumer Lending at Customers Bank since 2016. In this role, he oversees various functions including Direct Lending, Marketing, Business Development, Product Management, Pricing, and Vendor Relationships. His responsibilities also extend to managing the Credit Card Program and Customer Call Centers. Under his leadership, the organization has seen significant improvements in operational efficiency, including a 25% increase in unit production per full-time equivalent during the consolidation of lending sites.
Previous Experience in Banking
Prior to his current position, Bob Fryc held several key roles in the banking sector. He worked at Santander Bank, N.A. as Senior Vice President of Consumer Loan Originations and Service Delivery from 2009 to 2016. He also served as Director of Regional Credit at BankBoston from 1998 to 2000. Additionally, he spent seven years at Sovereign Bank of New England as Senior Vice President and Director of Consumer Lending, where he implemented a consolidation strategy that significantly reduced operational costs.
Education and Expertise
Bob Fryc earned a Bachelor of Business Administration (BBA) degree in Accounting from Siena College, where he studied from 1976 to 1980. His educational background provides a strong foundation for his extensive career in consumer lending and banking operations. His expertise encompasses various aspects of consumer lending, including marketing strategies, product management, and operational efficiencies.
Achievements in Banking Operations
Throughout his career, Bob Fryc has implemented strategies that have led to significant operational improvements. Notably, he executed a consolidation strategy that reduced the number of remote loan production offices from ten to three, resulting in standardized operating procedures and cost savings exceeding $2 million. His leadership has consistently focused on enhancing productivity and efficiency within lending operations.