Dawn Hammond
About Dawn Hammond
Dawn Hammond serves as the Senior Vice President and Digital Delivery Product Manager at Customers Bank, where she has worked since 2016. With extensive experience in banking and product management, she has held various roles at multiple financial institutions and has a strong background in technology enhancement projects.
Work at Customers Bank
Dawn Hammond has served as the Senior Vice President and Digital Delivery Product Manager at Customers Bank since 2016. In this role, she has been responsible for overseeing the development and implementation of digital banking products. Prior to her current position, she worked as the Vice President and Card Services Product Manager at the same bank from 2015 to 2016. Her tenure at Customers Bank has been marked by her involvement in technology enhancement projects and successful system conversions of digital channels.
Previous Experience in Banking
Dawn Hammond has extensive experience in the banking sector, having held various positions at multiple institutions. She worked at Susquehanna Bank as the Card Services Manager from 2008 to 2012 and as the Product Development Manager from 2012 to 2015. Prior to that, she was employed at Santander Bank, N.A. as the Debit Card Operations Manager from 1998 to 2002 and as a Product Manager from 2002 to 2007. Additionally, she worked at Boscov's Department Store as the Credit Card Services Manager from 1993 to 1998.
Education and Expertise
Dawn Hammond studied at Lehigh Valley College, where she earned an Associate of Science degree in Business/Commerce from 1986 to 1987. She later attended Western Governors University, achieving a Bachelor of Science degree in Business Management from 2019 to 2021. Her educational background complements her extensive experience in banking, particularly in digital product management and operations.
Achievements and Recognition
Dawn Hammond has received recognition for her contributions to Customers Bank, including the Chairman's Award for outstanding performance and leadership. Her work has involved directing significant projects such as the deployment of chip card technology and the conversion of digital banking systems. She is also a member of FIS's Digital Product Review Board, reflecting her expertise in digital banking solutions.
Technical Proficiency
Dawn Hammond possesses experience with various core banking and ancillary systems, including Jack Henry, FIS, Visa DPS, First Data/STAR, Malauzai, and Digital Insight. This technical proficiency supports her role in managing digital delivery products and enhances her ability to lead technology enhancement initiatives within the banking sector.