Dawn Hammond, MBA
About Dawn Hammond, MBA
Dawn Hammond is the Senior Vice President and Digital Delivery Product Manager at Customers Bank, where she has worked since 2016. She holds an MBA from Western Governors University and has extensive experience in banking and product management, having previously held positions at Santander Bank and Susquehanna Bank.
Current Role at Customers Bank
Dawn Hammond serves as the Senior Vice President and Digital Delivery Product Manager at Customers Bank. She has held this position since 2016, contributing to the bank's digital transformation efforts for over eight years. Her role focuses on managing digital product delivery, ensuring that the bank's offerings meet customer needs and align with technological advancements.
Previous Experience at Customers Bank
Prior to her current role, Dawn Hammond worked as the Vice President and Card Services Product Manager at Customers Bank from 2015 to 2016. During her tenure, she was responsible for overseeing card services and enhancing product offerings to improve customer experience.
Professional Background in Banking
Dawn Hammond has a comprehensive background in the banking industry, having worked at several institutions. She was a Product Manager at Santander Bank, N.A. from 2002 to 2007 and held the position of Debit Card Operations Manager there from 1998 to 2002. Additionally, she served as Card Services Manager and Product Development Manager at Susquehanna Bank from 2008 to 2015.
Education and Qualifications
Dawn Hammond earned her Master of Business Administration (MBA) from Western Governors University, completing the program from 2021 to 2022. She also holds a Bachelor of Science in Business Management from the same institution, which she obtained from 2019 to 2021. Earlier, she studied at Lehigh Valley College, where she achieved an Associate of Science in Business/Commerce from 1986 to 1987.
Achievements and Contributions
Dawn Hammond has directed the successful deployment of chip card technology at Customers Bank, enhancing the security and functionality of card services. She is actively involved in technology enhancement projects, contributing to the bank's innovative initiatives. Her leadership and performance have been recognized with the Customers Bank Chairman's Award.