Hillary Martin
About Hillary Martin
Hillary Martin is a CRM Solutions Manager at Customers Bank, where she has worked since 2018. With extensive experience in Salesforce and nCino platforms, she leads Agile projects and serves as a Subject Matter Expert in various configurations.
Work at Customers Bank
Hillary Martin has been serving as the CRM Solutions Manager at Customers Bank since 2018. In this role, she operates remotely and is responsible for user profile management to ensure a secure environment. She leads Agile projects aimed at developing new functionalities on the Salesforce and nCino platforms. Her expertise includes managing testing cycles for nCino releases and collaborating with vendors to address any issues that arise.
Previous Experience in Salesforce Management
Before joining Customers Bank, Hillary Martin held several positions that contributed to her expertise in Salesforce management. She worked as a Salesforce.com User Success Manager at ARRIS from 2013 to 2017, and as a Salesforce.com Administrator at Medecision from 2012 to 2013. Additionally, she served as a Salesforce.com System Administrator at Air Liquide America Specialty Gases from 2006 to 2012. These roles provided her with a solid foundation in Salesforce administration and user success.
Education and Expertise
Hillary Martin earned a Bachelor of Science degree in Business Administration with a focus on Marketing from Penn State University, completing her studies from 2000 to 2004. Her educational background has equipped her with the necessary skills to excel in her roles in CRM solutions and Salesforce management. She is recognized as a Subject Matter Expert (SME) for nCino configurations, covering various functionalities such as Loan, Treasury, and Document Management.
Recognition and Achievements
Hillary Martin has been recognized as an nCino Community Champion in both 2020 and 2021. This acknowledgment highlights her contributions and expertise within the nCino community. Her role as a community champion reflects her commitment to sharing knowledge and best practices related to nCino configurations and functionalities.
Career Progression
Hillary Martin began her career as a Marketing Manager at Havis, Inc. from 2004 to 2005. She transitioned into Salesforce roles starting with her position at Air Liquide America Specialty Gases in 2006. Over the years, she has advanced through various Salesforce-related positions, ultimately leading to her current role as CRM Solutions Manager at Customers Bank. This career progression showcases her dedication to developing her skills in CRM and Salesforce management.