Jennifer Frost
About Jennifer Frost
Jennifer Frost serves as the Executive Vice President and Chief Administrative Officer at Customers Bank, a position she has held since 2021. She has a strong background in banking and technology, with previous roles at J.P. Morgan and QNB Bank, and has participated in various industry panels discussing topics related to banking and digital transformation.
Work at Customers Bank
Jennifer Frost has served as the Executive Vice President and Chief Administrative Officer at Customers Bank since 2021. In this role, she leads the enterprise-wide digital transformation effort, focusing on strategic programs that aim to invigorate culture and drive organizational change. Prior to her current position, she held the role of Executive Vice President and Deputy Chief Administrative Officer from 2018 to 2021, and before that, she was the Senior Vice President, Director of Operations and Administration from 2016 to 2018. Her tenure at Customers Bank reflects her commitment to enhancing operational efficiency and fostering innovation.
Education and Expertise
Jennifer Frost earned her Master of Business Administration (MBA) with a focus on Management Information Systems (MIS) from Villanova University, where she studied from 2000 to 2006. She also holds a Bachelor's degree from the University of Pittsburgh, which she completed from 1993 to 1997. Additionally, she attended the ABA Stonier Graduate School of Banking, further enhancing her expertise in banking and financial services.
Background
Jennifer Frost has a diverse professional background in the banking and financial services industry. She began her career at J.P. Morgan, where she worked as an Account Officer in Asset Management Services and later as a Senior Business Analyst. She has held various leadership roles at Republic First Bank, including Vice President and IT Project Manager. Prior to joining Customers Bank, she served as Executive Vice President and Chief Information Technology Officer at QNB Bank from 2011 to 2015.
Achievements
Throughout her career, Jennifer Frost has participated in several significant industry events. She was a panelist at the Society for Information Management event in 2017, discussing the transition from CIO roles. In 2020, she spoke at the Salesforce North American Executive Banking Summit on resilient banking and agility. Additionally, she participated as a panelist at the Salesforce Women Trailblazers in Banking event in 2020 and spoke at Dreamforce 2019 regarding the Financial Services Cloud.
Management Style
Jennifer Frost is known for her collaborative management style, which emphasizes building strong teams to deliver innovative solutions. She is adept at working with cross-functional teams, including business line leaders, sales, marketing, and development, to create profitable products. Her ability to thrive in entrepreneurial, fast-paced, high-growth, and uncertain environments has contributed to her success in various leadership roles.